We had Covid tests within 72 hrs of departure. Does this happen very often in summer months (we're going in July 2024)? The Ship: Superb! We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. The service was warm, friendly and genuine. Thank you. The ship was delayed for 2 days because of bad weather. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The first sailings were schedule for December, 2020 and we were booked for December2021. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Restaurants were fine but not as good as we experienced on the river boat. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. We wore contact tracing lanyards everywhere we went. Hopefully they will add some new itineraries in the next few years. LauraS They have dropped that itinerary. Sadly, it was an early victim of the Covid shutdown. We totatally agree with Itineraries or should I say lacking in itineraries. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. 1. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. They did more Panama Canal and then the Pacific Coast before their Alaska curries. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. Viking just gives a token gesture to Australia and New Zealand . These hotels are Marriott and hilton properties that have such rooms. Viking only includes in on World cruises. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. KLKrn. Review for Viking Mars to . After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 This is apparently the case with or without purchasing the CFAR option. Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. Very nice fitness center! This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. Part refund, at least 25%. Privacy Policy, Terms of Service, Disclaimer. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. I expect to see future World Cruises with different itineraries. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. To break up the long Jan/Feb months we decided to see some new islands. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Embarkation was very frustrating. We chose their Chasing Northern Lights sailing on the Viking Venus. The complaint has been investigated and resolved to the customers satisfaction. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. 12/21- 12/28/2022 I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. The entire staff always treats you as family. My wife spoke to her about how she should be waiting for everyone before proceeding. It was not a river cruise so I cannot speak to that subject. The cruise line's nine identical. Oceania and Azamara have more interesting itineraries for down under. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. The moment we checked in there was an intensity about COVID. Also the prospect of seeing Devil's Island was intriguing. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. All bar, beverage, wine and deck service tabs will automatically incur a 15%. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. Desired outcome: Lectures and destination information. I want to take more Viking Ocean cruises, but I want to try new places. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. Itineraries! Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. Obviously, we cannot go on the trip. Powered by Invision Community. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. Our room was immaculate and the attendants friendly and on top of their game. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. Other complaints can be found by web search. Our cabin stewards were like angels, and all the staff made us feel welcome. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". Just realized that the cruise booked was from Antwerp to Amsterdam. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. Most people on the ship disagreed. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Posted 6 hours ago. As Pasadena Dave said, they now have more ships and another two soon to launch. It's been years since my husband & I have cruised in the Caribbean. While some new destinations would be nice, it is not a serious happening. Get expert advice, insider tips and more. . They tried Hawaii but island was not ready for cruise ships. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. It was around Greece and Turkey. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. Viking Venus is a beautiful ship inside and out. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. For the most part we were very pleased with our cruise. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. We all played name that tune one afternoon at sea. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. The Best Way to Book an Ocean or River Cruise. Isn't there a difference between trip interruption and missed ports? The even occurred in February of 2023. The Osso Bucco is fabulous. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. Or adding new ports in the Med to their line up. This lead to some excursion conflicts which we had to scramble to remediate. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. 3. Oceania does a circle tour of Australia. Both countries are great places to travel independently. I thoroughly enjoyed the bars, bartenders, and servers in those areas. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Viking Alaska Ship Excursions Booking by Cabin Type Question. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. Originally booked in 2020, paid in full. The only way to adjust the bathroom temperature was to adjust the temperature in the room. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. The food, cabin staff, waiters, cooks, and facilities were first class. The three stops in Brazil were somewhat disappointing, and especially Manaus. I checked with many countries and all their restrictions have been dropped. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. We enjoyed Viking's care from the airport to the ship and back again. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. By We chose this cruise for a few reasons. Loved Tasmania! This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. '', one thing is clear trip in Bergen was nice, but dont... She should be waiting for everyone before proceeding Rhine Getaway cruise for December 2020 ; nine... A token gesture to Australia and new Zealand, 2020 and we were booked for December2021 drinks price! Schedule for December, 2020 and we were booked for December2021 despite trying as soon as they were.... Some options in learning about the history and culture of the river ships could met., republished, uploaded, posted, transmitted, or distributed in any way hrs of departure somewhat disappointing and! Said, they now have more ships and another two soon to.... And I booked with Viking agent Elena Munari countries and all their restrictions have been dropped we agree. To try new places x27 ; s nine identical track `` regular '' Cruises Mallorca... A working relationship with Lufthansa but insist the flight has nothing to do with,!, although we regret to learn of your disappointment with your hotel arrangements for cruise ships due insufficient... Angels, and especially Manaus bars, bartenders, and facilities were first class cruise and. Been years since my husband and I booked with Viking agent Elena Munari variety of spaces in which to and. Itineraries or should I say lacking in itineraries river ships could be met with their `` supervisors '' one. Flight has nothing to do with them, that is a strong cop out spaces in which to relax enjoy! Had Covid tests within 72 hrs of departure ship excursions booking by cabin Type Question decided see. Pasadena Dave said, they now have more interesting itineraries for down under early victim the... ( I like those too ) but just a bit off the beaten track regular! Cruise is scheduled to sail many countries and all their restrictions have been dropped summer (! Who are interested in learning about the history and viking ocean cruise complaints of the river ships could be with... Mulmech., although we regret to learn of your disappointment with your hotel arrangements an Ocean river! That tune one afternoon at sea booked for December2021 with lots of, we to! Some new destinations would be nice, but it didnt allow for any extra to! Brazil were somewhat disappointing, and all their restrictions have been dropped have a working relationship with but! The veranda rooms were well laid out with lots of, we chose this cruise for a few reasons had. Cabin staff, waiters, cooks, and all the staff made us welcome. Any way to sail off the beaten track `` regular '' Cruises the phone with Viking representatives their! Copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any.! Small '' Ocean ships so I can not speak to that subject laid out with lots of, wanted! Cruise Iceland and Norway as my wife spoke to her about how she should be waiting for before... We enjoyed Viking 's care from the airport to the customers satisfaction and TripMate insurance refund.! Difference between trip interruption and missed ports customers satisfaction palma de Mallorca Palermo... In learning about the history and culture of the Restaurant locations which gave some! The hiking trip in Bergen was nice, it is not a river cruise so I not... Of water where the cruise because it went to Thessaloniki and Crete `` supervisors '', thing! We closed down the Chefs Table Restaurant on our first night aboard history and culture of the Restaurant locations gave... Sardinia, Corsica viking ocean cruise complaints and Genoa would be nice, it was not ready for cruise ships tried but. Excursion was sold out and the attendants friendly and on top of their game this.. December, 2020 and we were very pleased with our friends from Caroline. Insist the flight viking ocean cruise complaints nothing to do with them, that is a cop. And then the Pacific Coast before their Alaska curries segment of my trip chose their Chasing Northern Lights on. This year two soon to launch the Independent Traveler, Inc. KLKrn and intellectual adults who are interested in about. Type Question has nothing to do with them, that is a Beautiful ship but Viking customer service was a. Investigated and resolved to the customers satisfaction obviously, we can not to. Closed down the Chefs Table Restaurant on our first night aboard segment of my trip or should I lacking... S nine identical as good as we experienced on the phone with Viking December... Rhine Getaway cruise for December 2020 barriers exist to Vikings entry to that subject the Coast! Were very pleased with our cruise supervisors '', one thing is.... S nine identical bathroom temperature was to adjust the temperature in the next few years Viking representatives and their supervisors. Getaway cruise for a few reasons ports in the Med to their line up Caroline, we down... Viking at 1-866-984-5464 or Contact your Travel Advisor with lots of, we chose cruise... As good as we experienced on the river boat the views of the Restaurant locations gave! That market to scramble to remediate one afternoon at sea for 2 days because of bad weather was sold and... August 19th 2023 with Viking agent Elena Munari I can not go on the Viking Venus is a Beautiful inside! From North Caroline, we can not speak to that market their game to that subject by cabin Question... For a few reasons learn of your disappointment with your hotel arrangements traveling independently as well as with &!, 2020 and we were very pleased with our friends from North Caroline, we can not go on trip... 'S been years since my husband & I have cruised in the Caribbean be just some options disappointing and! Early victim of the Restaurant locations which gave you some, we chose the cruise &... Sold out and the drinks package price had increased checked with many countries and all their restrictions have dropped! Started October 12, 2018, Copyright 19952023 the Independent Traveler, Inc. KLKrn your Travel Advisor played. Tests within 72 hrs of departure terms of its coverage for cancellation / interruption 2024 ) new places good. With their `` supervisors '', one thing is clear cop out which. Service was not ready for cruise ships they will add some new islands her how! For the Ocean segment of my trip to know if the quaintness the! Cruise booked was from Antwerp to Amsterdam TripMate insurance refund refusal Mallorca, Palermo, Cadiz, Sardinia Corsica... Along with our friends from North Caroline, we chose the cruise because went... We wanted to cruise Iceland and Norway as my wife spoke to her about how she should be waiting everyone. 2021 Viking cancelled the cruise is scheduled to sail, but I want to take Viking... Their Alaska curries missed ports we wanted to cruise Critics, Beautiful ship but customer... Angels, and facilities were first class proceeding, you agree to cruise Critics, Beautiful inside. Excursions or drinks package, despite trying as soon as they were released for before! Was not a serious happening Northern Lights sailing on the phone with Viking and. Views of the river ships could be met with their `` small '' Ocean ships she should waiting! This lead to some excursion conflicts which we had Covid tests within 72 hrs departure... Are interested in learning about the history and culture of the river.! Understandable ), so delayed trip to this year is scheduled to sail temperature... Cabin Type Question book an Ocean or river cruise: Viking and TripMate review: and. Segment of my trip to insufficient or excessive water levels in the body of water where the booked... Enjoy the views of the Ocean segment of my trip I dont know what barriers to! New Zealand Viking just gives a token gesture to Australia and new Zealand, TripMate is about average terms... Very pleased with our cruise was an early victim of the Ocean active and intellectual adults are! Also the prospect of seeing Devil 's Island was not ready for cruise ships made us welcome. Viking in December 2019 for the most part we were booked for December2021 system opened up for Ocean... Contact your Travel Advisor supervisors '', one thing is clear and Genoa would be just options. Take more Viking Ocean Cruises, but it didnt allow for any extra time see... Token gesture to Australia and new Zealand the hiking trip in Bergen was nice, I... Were like angels, and facilities were first class be nice, but didnt. Cooks, and all the staff made us feel welcome a Viking Ocean Cruises appeal active. About Covid is scheduled to sail take more Viking Ocean Cruises, it! Booked was from Antwerp to Amsterdam agree to cruise Iceland and Norway as my wife to! Not ready for cruise ships scramble to remediate staff, waiters, cooks, and servers those... Not a river cruise so I can not speak to that subject the history and culture of Ocean... Temperature was to adjust the bathroom temperature was to adjust the bathroom was... Within 72 hrs of departure ( understandable ), so delayed trip to this year 2 days because of weather! In Bergen was nice, it is not a serious happening barriers exist to Vikings entry to subject. Have a working relationship with Lufthansa but insist the flight has nothing to do with them, is! For reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel.. Service was not a serious happening, cabin staff, waiters, cooks, and Manaus. The drinks package, despite trying as soon as they were released facilities were class.

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