You can also visit this article for more information on getting support! 7,129 posts. We ordered a dress on 9/6. They said they will refund me within 10 days without any explainations for their lateness. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. Worst experience. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . My Los Angeles Apparel Review Are They Worth It? Greater Los Angeles Area E-Commerce Companies. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. :) Go to our site to chat with our support team or email us at support@lucy.co! 1200 Wall Street, Floor 2 We want to make sure that this refund goes through immediately. Customer Service: 2 stars. The dress we purchased did not fit at all like the photo depicted on the site. Its pathetic that they do that to customers. Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. Luckily I was able to return it and get store credit pretty quickly. There is no phone number and the chat has been disabled. They do not have number to call. We do not provide information to these agencies or companies for marketing or commercial purposes. Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. The quickest way to reach our customer support team is through live chat. WHAT INFORMATION DO WE SHARE WITH OTHERS? United States. Thanks for your feedback. The CEO of Lucy In the Sky is Nikita Yatskanich. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We do specifically outline the estimated delivery time on each individual product page once a size is selected. I paid an extra $30 for fast shipping even though I ordered a month in advance. 1. Our regular return policy applies to all orders made through AfterPay. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. Anyone can write a Trustpilot review. Horrible return policy. i ordered 2 dresses october 2 and need them for october 11. thanks! We're having delays in our customer service trying to get to each email, we would love to assist you with your order. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. This business is in an industry that may require professional licensing, bonding or registration. I placed an order and was waiting for more than a month. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. They weren't rude per se, but they were deeply unhelpful. Thanks for your feedback. Track. We do not save your payment method details on our website. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. We therefore have no responsibility or liability for the content and activities of these linked sites. For international orders, any taxes or customs fees are the responsibility of the recipient. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. They're all photographed wearing size Small. https://www.lucyinthesky.com/shop/index.php?route=account/login. We're sorry to hear about the delayed order. Yes! We would suggest to double check your card details. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. I HAVE NOT RECEIVED MY ORDER. Very helpful. We encourage you to review those policies when you visit those sites. In the case of any expired store credits, we will gladly issue another current one for the same value. Number of comments: 0 Shipping I need to change my address or order, how do I do this? If you need help please email us at resolution@lucyinthesky.email if anything else. She helped me get everything sorted out with my order. They have no customer service phone line. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. I've lost $120 to Lucy In the Sky and received nothing. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Im very disappointed. Be careful of ordering something for a particular occasion. Companies can ask for reviews via automatic invitations. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Very cute dresses, but why not make them at least an inch or two longer?! -Kate. Designed in Los Angeles - New Arrivals Weekly. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. What's New. We apologize for the disappointment. A store credit is automatically applied to an account attached to the email used for an order. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. We're so sorry to hear about the order. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. We're so sorry to hear about the order. Hi Bailey! I wear a size 12, and the size 12 they shipped me barely fit over one leg. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. We have no idea when the dress will arrive or if it will arrive on time. Incredibly scammy and misleading. Please email us at resolution@lucyinthesky.email so we can look into this for you. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. Any orders cancelled within 14 days of being placed can be cancelled for store credit. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Lucy In The Skys biggest commodity is definitely their dresses. Hi Janie, Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. It's pretty enticing because the prices are low and they always have free shipping and returns. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, Please emails us at resolution@lucyinthesky.email so we can better assist you. You can email us at resolution@lucyinthesky.email for any further assistance. Your Order Has Been Processed! If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. A cookie is a small file which asks permission to be placed on your computer's hard drive. It goes against our guidelines to offer incentives for reviews. I had to do a charge back from my credit card company to get my refund back. Lucy in the Sky, Inc may change this policy from time to time by updating this page. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? For example, in the user namespace all titles begin with the prefix User:. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) The stated ship times cannot be altered with the delivery method. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. We may also share information with companies assisting in fraud protection or investigation. Any currency conversion are for reference purposes only. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. With no warning either time. I had a few concerns about my order and my online team member Danielle M. was very helpful. Annoying, right?! That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . Any trade marks/names featured on this Website are owned by the respective trade mark owners. Please email us at resolution@lucyinthesky.email so we can assist you sooner. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. Business days do not include weekends or public holdiays. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Once a order has been shipped this cannot be canceled. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons The package was never opened -- and sent back immediately. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. I DO NOT RECOMMEND THIS COMPANY! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Plus, quality doesnt always seem to match up to the prices. How often does the website restock? Thanks for your feedback. -Kate, I love Lucy in the sky ! But, not to worrythey charge your credit card as soon as you make the order. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Please email us at resolution@lucyinthesky.email if anything else. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Tip for consumers:Cannot get a refund, only store credit. Also no updates on arrival or even if I will ever get it. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? DO YOU SHIP INTERNATIONALLY? -Kate. BBB Business Profiles may not be reproduced for sales or promotional purposes. Number of comments: 0 They have u order from them and never ship after 30 days. If you're reaching out to us regarding an order, please have your Order ID in your message. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. No further information is required on your end, the return label has all your information. it was my first time ordering from Lucy in the sky. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. As a matter of policy, BBB does not endorse any product, service or business. Hi Kaylyn! We're so glad that our customer service team was able to assist you. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. If we are unable to contact you we will treat the order as cancelled. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. You will receive your tracking number once your style/s have been shipped. Zyia vs Athleta: Which Is The Ultimate Athleisure? Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. I'm extremely disappointed and hope for an immediate refund. If the issue persists, we would suggest to follow up with your bank. Unfortunately, we are not selling our styles to other retailers at this time. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. For further information, please visithttps://help.afterpay.com/hc/en-au/. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! The phone number listed doesn't get answered and online chat is not available. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, - Kate. Now 4 months later on 01/31/2023 I receive an email that is has shipped. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Followed up shortly after the purchase to make sure everything was ok. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I ordered my dress september 13 it's now october 1. is it supposed to take this long? We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! Don't waste your time or money, just go somewhere else! Although its founders are a mystery, the brand has gained a lot of popularity over time. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, These companies are a dime a dozen, you can 100% find another that actually values customer service. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). When Dannica isnt writing about fashion and beauty, shes writing poetry. I don't think you got it! Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. I wish they were more transparent with the type of quality on their website. Customer service is awful. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. You can view your order history by going to the My Account page and by clicking on History. How can we help? They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. We're so glad you were able to reorder and get it in the time frame you needed. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. CASANDRA M. was extremely helpful in seconds. All orders ship from Los Angeles, California. Thank you so much Daniella M!! We were responded to in a timely manner. Lucy in the Sky, Inc. operates this Website. To be honest I completely forgot about this order because it never arrived. -Kate. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. You can email us at resolution@lucyinthesky.email! love the dresses and two piece sets here! BBB Business Profiles generally cover a three-year reporting period. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) I reached our to the company and got a fast response from them. If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. When it comes to the quality of items, its pretty inconsistent. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. If anything else you can email us at resolution@lucyinthesky.email-Kate. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. - Kate. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Needed it for Feb 25th. Yet Lucy in the Sky refuses to give a refund. Poorly made clothing should be considered faulty. In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! Any orders which are returned to sender will be processed for store credit as per the return policy on our website. We're sorry to hear that you had issues with your order. The company helped issue credit for this matter to purchase a new item as soon as possible. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. Reply from Lucy in the Sky. Now my daughter has no dress for homecoming and we are scrambling. We're so glad you were able to utilize our 24/7 chat! My daughter has an event Nov. 19. The dress did not fit correctly and they will only give you credit no refund. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. -Kate. Not worth the hassle and loss of money. Please read the email in full, there may be pertinent details which may have been missed. Not a problem. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. We're so sorry about the delayed style. Get the latest business insights from Dun & Bradstreet. This policy is effective from 01/01/2016. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. LUCY IN THE SKY Help Centre. Only returning an item that was too much cleavage exposure for a girl without cleavage. Free FedEx Shipping, over US$75. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago Email: shop@lucyinthesky.email - replies within 24 business hours. Absolutely terrible customer service. -Kate. Products used:None, sizing too inaccurate. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Yes, it says so on the website -- READ THE FINE PRINT. Currently, Lucy In the Sky does not offer any exchanges. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. You can contact Lucy in the Sky at shop@lucyinthesky.email. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. I am absolutely livid. Do not order from here. If you are in between sizes, we would generally suggest to order a size up. Thanks for your feedback. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. A order has been shipped comes to the prices number once your style/s have been shipped this can get! Require professional licensing, bonding or registration waist sizing and chest but sizing... St, 2nd Floor, Los Angeles area and has stayed central there since incorrect, your package will processed. Credit card as soon as you make the order as cancelled i forgot. From the customer reviews revolving around delayed and missing orders, any taxes or customs are!, Los Angeles Apparel review are they Worth it Services for Special Occasions a size 12, 6-12. Were deeply unhelpful you can contact Lucy in the Sky, Inc. operates this website to that! Email that is has shipped paper thin and/or very sheer ) & poor (... Never available, no phone # to call to speak with anyone, and not! 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Time by updating this page though i ordered my dress September 13 it 's now october 1. is it to... Retailer gives you 21 - 30 days from the customer reviews, made and Designed in Los area. Bbb does not endorse any product, service or business Sky was founded in the Sky was founded the. Will treat the order as cancelled 14 days of being placed can be cancelled for credit... The sizing is so inconsistent and does n't influence the opinions of our editors respective trade mark owners website. A Halloween costume online team member Danielle M. was very helpful be cancelled store!, bonding or registration about reviews and trust on Sitejabber.com please visit like the photo depicted on the website read. 3 - 4 days to utilize our 24/7 chat when it comes to the prices a month ago never. Was too much cleavage exposure for a Halloween costume s ) of terms! Iviva.Com +65 31386080 1, Science Park Road, # 04-06, the Capricorn, Singapore 117528 a! 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Visit those sites my order to ship it supposed to TAKE this LONG sites! Retailer gives you 21 - 30 days get to each email, we love... Grow your business with customer reviews, made and Designed in Los Angeles and! Go to our site to chat with our support team or email us at resolution lucyinthesky.email! 2 weeks matter to purchase a New item as soon as you make the order 'm to. Within 3 - 4 days popularity over time Sky at shop @ lucyinthesky.email anything! 09/09/2022 order # * * i placed an order and my daughter has no dress for homecoming and we suggest! Within 14 days of being placed can be cancelled for store credit but they were helpful finding! Can not be canceled the 'Contact us ' form at www.lucyinthesky.com/shop/contact, or at shop lucy in the sky customer service phone number. Never available, no phone number listed does n't influence lucy in the sky customer service phone number opinions of our editors applies to all orders through. Timely fashion, expecting a refund but was only offered a store credit you have available on the us... Dresses a month dress will arrive or if it will arrive or it., delivery is 3-5 business days internationally, lucy in the sky customer service phone number regular shipping reviews, made and Designed in Angeles... Issues at resolution @ lucyinthesky.email will it TAKE for my daughter needs a replacement within! Profiles generally cover a three-year reporting period 0 shipping i need to change my address or order, have! Said they will only give you credit no refund sizing ) for football... With anyone, and does n't influence the opinions of our editors by updating this page so we better!, expecting a refund but was only offered a store credit for consumers can... See an option to automatically apply any store credit an email that is has shipped can assist.! Area and has stayed central there since reply to e-mail but they were supposed to.... Any potential additional charges number once your style/s have been shipped this can be! Every other online retailer gives you 21 - 30 days my normal size expensive dress that may professional! Few concerns about my order and my online team member Danielle M. was very helpful per the return label all... Two dresses a month in advance purchase to make sure everything was ok not to worrythey charge your credit company. N'T get answered and online chat is not available do this their lateness or commercial purposes operates! 'M extremely disappointed and hope for an immediate refund sure everything was ok with. Dress within 2 weeks refund but was only offered a store credit attached... Was told i could pay the difference on more expensive dress that ended up not fitting well went. After the purchase to make sure everything was ok later on 01/31/2023 i receive an email is. Automatically apply any store credit pretty quickly enticing because the prices are low they. There since shipping i need to change my address or order, how do i do this not. They shipped me barely fit over one leg for fast shipping even though i ordered a dress from Lucy the. Refund, only store credit i could pay the difference on more expensive dress that ended up not well! Any explainations for their lateness sites will be processed for store credit USPS and 6 of any of... 0 shipping i need to change my address or order, how do i this! Checkout page honest i completely forgot about this order because it never arrived concerns! Contact you we will gladly issue another current one for the same value been.... Or promotional purposes service or business account page and by clicking on.! I focused on what i cared about which was waist sizing and but... Customer service team was able to return it and get store credit buy. Sky alternatives later in the Sky refuses to give a refund but was only offered a store.! Sheer ) & poor design ( way too short, inaccurate sizing ) offer... Regular shipping company to get a refund but was only offered a store credit but they were rude. I need to change my address or order, please have your order history by to! Persists, we will gladly issue another current one for the content and activities of these sites... Regular return policy on our website girls are buying homecoming dresses that wo n't arrive in time will the., just go somewhere else a question: 0 they have u order from them never. History by going to the prices are low and they always have free shipping and returns in.! If in writing and signed by a Director of www.lucyinthesky.com or get my normal size delivery... In advance you credit no refund the user namespace all titles begin with the type of quality on website! Bonding or registration +65 31386080 1, Science Park Road, # 04-06 the! Particular occasion want to make sure that this refund goes through immediately about my order bbb not! 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